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Most local Supershed dealers are open Monday through Saturday. Hours vary by location. Please check with your neighborhood dealer for exact days/times. Supershed Headquarters are open Monday through Friday; 8 a.m – 5 p.m CST.
The Nature of Wood
Wood is a natural material and minor defects are common. Number 2 grade and stud grade are our most commonly used grades of lumber, although in some cases we use both #1 and #3 grades. Wood grades are based on strength and appearance of boards. Common imperfections such as knots or knot holes, sap pockets, bow (warping end to end), cupping (warping edge to edge), crook (warping end to end along the edge also known as crown), wane (the bark edge of the tree), check (slight splits not through entire thickness of board), splits (going all the way through the board, commonly at the ends), shake (separation of grain between growth rings), and possible, but unlikely, twist (multiple bends in a board) might be found in your building. Similar imperfections and defects are found in typical home construction; you just don’t see it because its covered by drywall. Generally, these small defects in wood are taken into account in the lumber grading process and won’t affect the building’s strength or longevity and are not cause for warranty repairs. We take great care to cull lumber that is not up to our standards. If you think a defect in your building exceeds the limit of “slight defect”, we ask that you submit photos of the suspect board(s) for our review. Warranty work will be performed when we determine the defect to be great enough to compromise the strength of the structure.